Our Terms and Conditions


These terms and conditions supersede any previously issued and do not affect or restrict your legal rights.

By instructing Acleanerplace Cleaning Services (ACS) to conduct any of our services by any method including but not limited to telephone, text message, email and website contact form the client agrees to be bound by these terms and conditions in full and it is accepted by the customer that they have read and understood these terms and conditions prior to commencement of any services.

This website is operated by Acleanerplace Cleaning Services (ACS). Throughout the site, the terms “we”, “us” and “our” refer to ACS. ACS offers this website, including all information, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing a service from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or purchase any service. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Any new features or tools which are added to the current website shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our website is hosted on a third-party secure server. They provide us with an online presence that allows us to advertise our services to you.

Online Service Terms  By agreeing to these Terms and Conditions, you represent that you are at least the age of consent/majority in your region or place of residence, or that you are the age of consent/majority in your region or place of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our services for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your service.

General Conditions We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website, use of the website, or access to the website or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, Completeness, And Timeliness of Information We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Unless otherwise agreed in writing by ACS, payment is requested strictly on the completion of the work. The Customer must make payment by cash, debit/credit card upon completion of work.

If payment of bank transfer is agreed with the Customer, it is to be arranged no later than the day of completion of the project. Acleanerplace Cleaning Services reserves the right not to accept payment via bank transfer at our own discretion.

ACS reserves the right to charge interest on invoiced amounts unpaid for more than 30 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment under the Late Payments Act.

ACS reserves the right to charge £75.00 administrative fee, plus any solicitors’ fees, in addition to the balance due, for any account we must refer for collection.

If any cheque payments come back unpaid, ACS  reserves the right to charge an additional £30 fee.

The Customer agrees to and authorizes ACS to charge the Customer’s debit/credit card that has been provided to ACS with any outstanding amounts owed to ACS

Where such alternative arrangements have been made and only prior to starting a project the Customer must make payment within 30 days of the invoice date via Faster Payments/bank transfer

The rates of payment to ACS shall be as agreed between ACS and the Customer. The Customer shall make no reduction or retention from the sum due under any invoice or circumstances.

All payments must be made in Sterling (GBP).

Modifications to Our Service and Prices  Prices for our services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

Our Services Certain services may be available exclusively online through the website. These exclusive (discounts etc) services may have a limited time span and are subject to cancellation at short notice. We reserve the right but are not obligated, to cancel the purchase of our services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of our services and pricing are subject to change at any time without notice at the sole discretion of ACS. We reserve the right to discontinue any service at any time. We warrant the quality of our services, information, and other material purchased or obtained by you will meet your expectations and is guaranteed for seven days from the point of service. All prices are valid for 14 days from the time of quotation. Payments of services provided are due at the time of completion.

Health and Safety (H&S)

It is the customer’s responsibility to move any furniture in any given room where a carpet/item is to be cleaned.ACS are happy to assist in moving lighter items of furniture however, ACS cannot move heavy items of furniture such as filled wardrobes or electrical items. If a customer wishes these to be moved, they should do so prior to ACS’s arrival.

Where the cleaning process is carried out at a customer’s premises: (a) It is accepted that any large stationery items such as TV’s, side cabinets, bookcases, large corner sofas or mechanical recliner sofas and chairs, wall units, filing cabinets, beds, etc, will remain in place and no cleaning will be carried out beneath these items (moving heavy furniture over a damp or dry carpet can cause fibre shatter or rippling and placing heavy furniture on a damp carpet will trap moisture creating bacteria which will cause odour issues). (b) Where possible and practical we would appreciate it if a customer could remove small or expensive furnishings from a room. (c) In accordance with current health and safety legislation, any moving of furniture by ACS (in agreement prior to work commencing) shall not exceed 25kg and will only be done if practical and safe to do so

If you wish ACS to move any items, it is understood that I accept no responsibility or liability for damage or injuries arising from the moving process or as a result of items being moved.

Damageable items and valuables are to be removed (by the customer and prior to our arrival) from the room where the carpet/item is to be cleaned to avoid any damage to these items during the cleaning process.

Carpet/upholstery cleaning hot water extraction machines use long lengths of hoses connected between the machine and the operator’s wand and also long power leads. These can be a trip hazard and it is understood by the customer to take extra care when stepping over these and that the company accepts no liability or damages for injuries resulting from tripping over any equipment or items used by ACS

Carpets, rugs, and upholstery will be damp after cleaning and as such may be slippery. It is understood by the customer that extra care must be taken when walking on damp carpets to avoid slipping / falling over and that I accept no liability for any damages or injuries resulting from slipping or falling. Care must be taken when walking on any cleaned carpet or rug and in particular on stairs and when stepping from damp carpet to a hard flooring (Vinyl plank, wood, laminate, etc) surface. It is the customer’s responsibility to advise any guests/visitors/people that the carpets may be slippery. Walking on carpets prior to being fully dried can also decrease the effectiveness of the cleaning and can also result in the pile being flattened and drying in that position resulting in a poor appearance. Walking on the carpet prior to being dry is the choice of the customer and I advise against this and accept no liability for any issues resulting from this. Children and pets must be kept off the carpet until dry.

It is the responsibility of the customer to keep all people and pets away from both the room where cleaning takes place and the equipment used by ACS. The equipment and cleaning solutions are only to be touched/moved by ACS personnel. Children and pets are to be supervised by the customer at all times. No liability shall be accepted for damages or any injuries to any persons/pets resulting from failure to adhere to the above

What Is Required from the customer:

I will require access to water and electricity supplied by the customer to complete my cleaning services. I accept no liability for not being able to complete a cleaning service or be responsible for any cleaning results due to a lack of hot water or electricity. I will require parking for my vehicle in order to carry out our services. If no parking is available, I reserve the right to refuse the job.

My Guarantee:

If you (the customer) are not happy with the cleaning results achieved, I will return to clean the affected area again for free of charge. I must be notified within forty-eight (48) hours of the cleaning of any dissatisfaction for the guarantee to apply. The guarantee applies to the “cleaning of the carpet/item” and does not apply to areas faded, worn, pile reversal, or any other type of pre-existing damage to the carpet/item. Any complaints should be made in writing by emailing me within seven (7) days of the cleaning date.

Results, risks, and limitations:

The customer accepts that whilst every effort will be made to remove or improve spots and stains, some may be permanent and non-removable.

Prior to cleaning a survey will be carried out detailing any limitations or risks. If you request us to commence cleaning, I do not accept liability for any damage resulting from potential limitations or risks pointed out. I accept no responsibility or liability where, after a carpet or upholstered item has been cleaned, pre-existing damage such as wear, fading, shading, discolouration or other forms of damage becomes more visible.

I offer an optional carpet protection system that is applied as per the manufactures guidance. The protection will wear off over time and is best applied to freshly cleaned carpets. It is not a guarantee to stop all spills from penetrating the carpet rather it is designed to coat the carpet fibres to reduce the amount of liquid penetrating the fibres and therefore increasing the chance of removing spills. I do not accept any liability from issues relating to the effectiveness of the treatment nor guarantee the results.

When carpets/upholstered items are made they are often done so without consideration to after-sales cleaning. There is, therefore, a risk when cleaning them even when following industry-accepted procedures that the appearance/feel of these items can be adversely affected. Every care is taken to avoid such issues by conducting tests to minimize risks. However, due to the multitude of variables involved (including, but not limited to the construction type of the carpet/item, backing materials used which are often not visible, multiple fibre types with individual characteristics, age, previous cleaning residual cleaning solutions, and atmospheric conditions), this can be unforeseen and therefore unpredictable.

I, therefore, cannot be held responsible for issues relating to the following: Loss or change of finish, stains that have migrated from unseen backing materials to the cover fabric, fraying to piping, bobbling of any fabric coverings, bleaching or change of colour, odours from stains such as urine, cellulosic browning, damage to loose furniture frames, legs and buttons.

Shrinkage can occur when wetting woven carpets and upholstery during cleaning. ACS does not over-wet carpets/upholstery, therefore, reducing risk. Chances of shrinkage are minimal when the carpets are correctly fitted to the carpet gripper rods and seams are installed correctly. We do not accept liability for shrinkage through issues relating to insufficient carpet fitting. It is the customer’s responsibility to ensure carpets are secured- at all edges and joins-prior to cleaning to include functioning carpet grippers and suitable adhesive tape/glue is in good condition without sign of deterioration or failure in any way. A degree of shrinkage is normal with upholstery fabrics.

 Accuracy of Billing Information We reserve the right to refuse any service purchase you place with us. We may, at our sole discretion, limit or cancel per person, per business or per household. These restrictions may include services bought by or under the same customer, the same credit card. In the event that we make a change to or cancel a service, we will attempt to notify you by contacting the email /phone number provided at the time the service agreement was made. We reserve the right to limit or prohibit services. You agree to provide current, complete, and accurate name, address and telephone number information for all service agreements made by you. You agree to promptly update your information, including your email address, name, and telephone details so that we can contact you as needed.

 User Comments, Feedback, And  Other Submissions If at our request, you send certain specific submissions (for example photographs) or without a request from us you send suggestions, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.

You agree that your comments will not violate any rights of any third-party, including copyright, trademark, privacy, personality, or another personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.

You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Personal Information Your submission of personal information through the website is governed by our Privacy Policy.

Governing Law These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Scotland.

Users  That Are Prohibited  In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses within the United Kingdom.

Limitation of Liability: Discliamer Of Warranties We cannot guarantee, represent or warrant that your use of our website will not be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the website will be accurate or reliable.

You agree that from time to time we may remove the website for indefinite periods of time or cancel our services at any time, without notice to you. You expressly agree that your use of, or inability to use, the website is at your sole risk.

Our services delivered to you through the website are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, limited warranties or conditions of any kind, either express or implied, including all implied warranties or conditions quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall ACS, employees,  contractors, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Indemnification  You agree to indemnify, defend and hold harmless ACS, contractors,  subcontractors and employees, harmless from any claim or demand, including reasonable solicitor’s fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

Severability In the event that any provision of these Terms and Conditions determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforce-ability of any other remaining provisions.

Termination The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire Agreement The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions). Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

Changes to Terms and Conditions You can review the most current version of the Terms and Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.


All images and text found upon our website are subject to copyright and any copying, reproduction, or downloading of material on this site is strictly prohibited.

Contact Information Questions about the Terms and Conditions should be sent to us at info@acleanerplace.co.uk

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